After a significant error, Qantas passengers are going to receive up to $450

Following an agreement with the ACCC to resolve a case against the airline for selling seats on flights that had already been canceled, Qantas will provide millions of dollars in compensation to passengers.

Under this scheme, almost 86,000 passengers who booked a ticket two or more days after the cancelation decision was made would get compensation.

Customers who are affected will get $225 for domestic and trans-Tasman flights and $450 for overseas travel. This is in addition to any refund or substitute airfare that these clients have previously been provided.

The professional services company Deloitte will arrange payments through a specific internet portal that will be subject to an independent audit.
Beginning next month, Qantas will send emails to affected customers outlining the steps involved in filing a claim. Visit www.qantasremediation.deloitte.com.au for more details.

Qantas Group CEO Vanessa Hudson said: 'Today represents another important step forward as we work towards restoring confidence in the national carrier.

'When flying resumed after the COVID shutdown, we recognise Qantas let down customers and fell short of our own standards. 

'We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner and we are sincerely sorry.

'The return to travelling was already stressful for many and we did not deliver enough support for customers and did not have the technology and systems in place to support our people.

'We have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn't happen again.'